Privacy Policy

Effective Date: June 2026

Introduction

Nilaveli Tours and Rentals (PVT) Ltd  Company respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, contact us, make a booking, rent a vehicle, participate in a tour, or use any of our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information from customers:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Passport or identification details when required

  • Driver’s license information for vehicle rentals

Booking Information

  • Tour bookings

  • Vehicle rental reservations

  • Pickup and drop-off locations

  • Travel dates and schedules

  • Special requests

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete credit card or banking information on our systems.

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and analytics information

How We Use Your Information

We use your information to:

  • Process bookings and reservations

  • Provide vehicle rental and tour services

  • Communicate with customers

  • Send booking confirmations

  • Provide customer support

  • Improve our services

  • Prevent fraud and unauthorized activities

  • Comply with legal obligations

  • Process payments and refunds

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

  • Payment service providers

  • Vehicle operators and drivers

  • Tour guides and service partners

  • Government authorities when required by law

  • Law enforcement agencies where legally necessary

All third parties are expected to maintain appropriate confidentiality and security standards.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information from:

  • Unauthorized access

  • Loss or theft

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

Although we strive to protect your information, no internet transmission or electronic storage method is completely secure.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Enhance user experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

Marketing Communications

We may occasionally send promotional offers, travel updates, or service announcements.

You may unsubscribe from marketing communications at any time by contacting us or following the unsubscribe instructions provided in our emails.

Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill bookings and services

  • Meet legal requirements

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

Children’s Privacy

Our services are not directed toward children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent.

International Visitors

Customers accessing our services from outside Sri Lanka acknowledge that their information may be processed and stored in Sri Lanka or other jurisdictions where our service providers operate.

Third-Party Links

Our website may contain links to third-party websites, including hotels, tourism partners, and payment providers.

We are not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies separately.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of information where legally permitted

  • Withdraw consent where applicable

  • Object to certain processing activities

Requests may be submitted using the contact information below.

Changes to This Privacy Policy

Nilaveli Tours and Rentals (PVT) Ltd reserves the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of any updated policy.

Contact Information

If you have questions regarding this Privacy Policy, please contact us:

Nilaveli Tours and Rentals (PVT) Ltd
Nilaveli Public Beach Road,
Gopalapuram, Nilaveli,
Trincomalee, Sri Lanka.

Email: info@nilavelitoursandrentals.com
Phone: +94 74 319 3312

Consent

By accessing our website, making a booking, renting a vehicle, participating in a tour, or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.