Terms and Conditions
Nilaveli Tours and Rentals (PVT) Ltd
Effective Date: June 2026
1. Introduction
Welcome to Nilaveli Tours and Rentals (PVT) Ltd. These Terms and Conditions govern your use of our website and all services provided by our company, including vehicle rentals, chauffeur services, airport transfers, boat tours, sightseeing tours, fishing trips, transportation services, and customized travel packages.
By making a booking, using our website, or utilizing any of our services, you agree to comply with and be bound by these Terms and Conditions.
2. Company Information
Nilaveli Tours and Rentals (PVT) Ltd
Nilaveli Public Beach Road,
Gopalapuram, Nilaveli,
Trincomalee, Sri Lanka.
Email: info@nilavelitoursandrentals.com
Phone: +94 74 319 3312
3. Services
We provide the following services:
Vehicle rentals
Self-drive vehicle rentals
Chauffeur-driven vehicle hire
Airport pickup and drop-off services
Boat tours
Pigeon Island tours
Dolphin and whale watching tours
Fishing trips
Sightseeing tours
Customized travel packages
Tourism-related transportation services
The Company reserves the right to modify, suspend, or discontinue any service without prior notice.
4. Bookings and Reservations
All bookings are subject to availability.
A booking is considered confirmed only when:
Required customer details are received.
Payment is successfully processed.
A booking confirmation has been issued.
The Company reserves the right to reject or cancel any booking at its discretion.
5. Pricing
All prices are displayed in the applicable currency and may be changed without prior notice.
Prices may vary based on:
Season
Vehicle category
Tour package
Insurance option
Duration of service
Additional requests
Any additional charges will be communicated before confirmation whenever possible.
6. Payment Terms
Payments may be made using:
Credit Cards
Debit Cards
Online Payment Gateways
Bank Transfers
Cash Payments
Bookings are not guaranteed until payment has been received and confirmed.
7. Cancellation Policy
Cancellation requests must be submitted through approved communication channels.
The Company reserves the right to determine whether a cancellation qualifies for rescheduling or refund consideration.
8. Refund Policy
All confirmed bookings are generally non-refundable.
Refunds may be considered only in exceptional situations such as:
Duplicate payments
Company booking errors
Service unavailability caused by the Company
Severe weather conditions
Government-imposed restrictions
Approved refunds will be subject to a 20% processing fee.
The processing fee covers:
Payment gateway charges
Banking charges
Administrative costs
Reservation expenses
Operational expenses
The Company’s decision regarding refunds shall be final.
9. Vehicle Rental Requirements
Customers renting vehicles must:
Hold a valid driving license where required.
Meet the legal age requirements.
Provide identification documents when requested.
Use the vehicle responsibly.
The Company may refuse vehicle rental if documentation is incomplete or invalid.
10. Vehicle Insurance Options
Nilaveli Tours and Rentals (PVT) Ltd may offer vehicles under different insurance categories.
Fully Insured Vehicles
Certain vehicles may be rented with comprehensive insurance coverage.
The rental price for fully insured vehicles is generally higher because insurance costs are included.
Insurance remains subject to:
Policy terms
Exclusions
Limitations
Deductibles
Excess amounts
Even when insurance is available, customers remain responsible for:
Insurance excess amounts
Traffic fines
Parking violations
Negligent driving
Unauthorized drivers
Breach of rental terms
Standard Rental Vehicles
Some vehicles may be offered at lower rental rates without additional insurance coverage beyond the minimum legal requirements.
Customers choosing this option accept full responsibility for:
Vehicle damage
Accidents
Theft
Repair costs
Third-party claims
Recovery costs
Towing expenses
Security Deposit
The Company may require a refundable security deposit before vehicle release.
The deposit may be used to recover:
Vehicle damages
Traffic fines
Missing accessories
Insurance excess amounts
Unpaid rental fees
11. Vehicle Damage and Liability
Customers are responsible for any damage occurring during the rental period that is not covered by insurance.
The Company may charge for:
Repairs
Vehicle downtime
Towing
Recovery services
Administrative processing
The customer must immediately report any accident, theft, or damage.
12. Chauffeur Services
Customers using chauffeur services must:
Arrive on time.
Respect the driver.
Follow safety instructions.
Avoid carrying prohibited items.
Additional waiting charges may apply for excessive delays.
13. Boat Tours and Marine Activities
Participation in boat tours and marine activities is voluntary.
Customers must:
Follow all safety instructions.
Wear life jackets when required.
Follow crew directions.
Disclose relevant medical conditions.
The Company may refuse participation for safety reasons.
14. Weather Conditions
Boat tours and certain outdoor activities depend on weather and sea conditions.
Services may be delayed, rescheduled, modified, or cancelled due to:
Rough seas
Storms
Heavy rain
Government restrictions
Safety concerns
Natural disasters
The Company will attempt to provide alternative arrangements where possible.
15. Customer Conduct
Customers shall not:
Engage in illegal activities.
Damage Company property.
Harass staff or other customers.
Endanger themselves or others.
The Company reserves the right to terminate services without refund if customer behavior is inappropriate.
16. Personal Belongings
Customers are responsible for their personal belongings.
The Company shall not be liable for:
Lost items
Stolen property
Damaged belongings
Customers should keep valuables secure at all times.
17. Travel Documents
Customers are responsible for obtaining:
Passports
Visas
Identification documents
Travel permits
The Company shall not be liable for travel disruptions resulting from missing documentation.
18. Health and Medical Conditions
Customers should disclose any medical conditions that may affect participation in tours or activities.
The Company reserves the right to deny participation where health or safety concerns exist.
19. Limitation of Liability
To the maximum extent permitted by law, Nilaveli Tours and Rentals (PVT) Ltd shall not be liable for:
Personal injury
Illness
Death
Property damage
Theft
Travel delays
Missed connections
Weather-related disruptions
Force majeure events
The Company’s total liability shall not exceed the amount paid by the customer for the affected service.
20. Force Majeure
The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including:
Natural disasters
Floods
Tsunamis
Pandemics
Government restrictions
Civil unrest
Utility failures
Transportation disruptions
21. Privacy
Customer information is handled according to our Privacy Policy.
By using our services, customers consent to the collection and use of information described in our Privacy Policy.
22. Fraud Prevention
The Company reserves the right to:
Reject suspicious bookings.
Request identity verification.
Cancel fraudulent transactions.
Report unlawful activities to authorities.
23. Governing Law
These Terms and Conditions shall be governed by the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes shall be subject to the jurisdiction of the courts of Sri Lanka.
24. Changes to Terms and Conditions
Nilaveli Tours and Rentals (PVT) Ltd reserves the right to amend these Terms and Conditions at any time.
Updated versions will be published on our website and become effective immediately upon publication.
25. Acceptance
By making a booking, payment, reservation, or using any service provided by Nilaveli Tours and Rentals (PVT) Ltd, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Last Updated: June 2026
