Nilaveli Tours and Rentals (PVT) Ltd

Welcome to Nilaveli Tours and Rentals (PVT) Ltd. We are committed to providing reliable vehicle rental, transportation, boat tour, and travel-related services. Please read this Return & Refund Policy carefully before making any booking or payment.

1. General Policy

Nilaveli Tours and Rentals (PVT) Ltd is a service-based business. Since we do not sell physical products, there are no items that can be returned. All bookings made through our website, email, telephone, social media platforms, or other booking channels are subject to the terms and conditions outlined in this policy.

By making a reservation with us, you acknowledge and agree to this Return & Refund Policy.

2. No Return Policy

As our company provides travel and transportation services rather than physical goods, returns are not applicable.

This policy applies to all services offered by Nilaveli Tours and Rentals (PVT) Ltd, including:

• Vehicle rental services
• Chauffeur services
• Airport transfers
• Boat tours
• Island excursions
• Sightseeing tours
• Private tour packages
• Group travel arrangements
• Fishing and marine activities

Once a booking is confirmed, the service cannot be returned, exchanged, or transferred unless approved by the company.

3. Refund Policy

All payments made to Nilaveli Tours and Rentals (PVT) Ltd are generally non-refundable.

Refunds will not normally be provided in the following situations:

• Customer cancellation after booking confirmation.
• Failure to arrive for a scheduled service (No-Show).
• Failure to use the booked service.
• Early departure or early termination of a tour or rental period.
• Changes to travel plans made by the customer.
• Personal reasons preventing participation in the booked service.
• Dissatisfaction based solely on personal preferences.

However, Nilaveli Tours and Rentals (PVT) Ltd may, at its sole discretion, consider a full or partial refund in exceptional circumstances, including:

• Duplicate payments made by mistake.
• Booking errors caused by the company.
• Service unavailability due to operational issues caused by the company.
• Government restrictions affecting the booked service.
• Severe weather conditions or safety concerns resulting in cancellation.
• Other exceptional situations approved by management.

4. Refund Processing Fee

Where a refund is approved, a 20% refund processing fee will be deducted from the total booking amount.

For example:

• Booking Amount: USD 100
• Processing Fee (20%): USD 20
• Refund Amount: USD 80

The processing fee covers:

• Payment gateway charges
• Banking fees
• Administrative costs
• Reservation processing expenses
• Operational costs

In cases where the service cannot be provided solely due to an error or fault by Nilaveli Tours and Rentals (PVT) Ltd, the company reserves the right to waive or reduce the processing fee at its discretion.

5. Company-Initiated Cancellations

If Nilaveli Tours and Rentals (PVT) Ltd is unable to provide a confirmed service due to operational issues, scheduling conflicts, equipment failure, or circumstances directly caused by the company, we may:

• Reschedule the service to another available date and time.
• Offer an alternative service of similar value.
• Provide a full or partial refund, subject to management approval.

6. Weather Conditions and Force Majeure

Certain services, especially boat tours and marine activities, depend on weather and sea conditions.

Services may be postponed, rescheduled, or cancelled due to:

• Rough sea conditions
• Heavy rain or storms
• Government restrictions
• Safety advisories
• Natural disasters
• Other circumstances beyond our reasonable control

In such cases, customers may be offered an alternative date, alternative service, or refund at the company’s discretion.

7. Vehicle Rental Services

Once a vehicle has been collected or delivered to the customer, no refund will be provided for:

• Unused rental days
• Early vehicle returns
• Customer-requested changes after vehicle handover
• Changes in travel plans

Customers are responsible for:

• Following all traffic laws
• Using the vehicle responsibly
• Returning the vehicle according to the rental agreement
• Reporting any accidents or damages immediately

Additional charges may apply for damages, traffic violations, cleaning fees, or breaches of the rental agreement.

8. Booking Modifications

Requests to modify booking dates, times, destinations, or services are subject to availability and approval by Nilaveli Tours and Rentals (PVT) Ltd.

Additional charges may apply depending on the requested changes.

9. Payment Methods

We accept payments through approved payment gateways, bank transfers, cash payments, and other authorized payment methods.

A booking is considered confirmed only after payment has been successfully received and acknowledged by the company.

10. Fraud Prevention

Nilaveli Tours and Rentals (PVT) Ltd reserves the right to cancel any booking suspected of:

• Fraudulent activity
• Unauthorized payment use
• False information
• Misuse of company services

Refunds may be withheld while investigations are conducted.

11. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Nilaveli Tours and Rentals (PVT) Ltd
Nilaveli Public Beach Road,
Gopalapuram, Nilaveli,
Trincomalee, Sri Lanka.

Email: info@nilavelitoursandrentals.com
Phone: +94 74 319 3312

12. Policy Updates

Nilaveli Tours and Rentals (PVT) Ltd reserves the right to modify or update this policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

By using our services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Last Updated: June 2026